Question 1

Do you ship internationally?

Accepted Answer

No. We currently ship within the United States only.

Question 2

How long does shipping take?

Accepted Answer

Orders ship Monday–Friday and typically arrive in 2–5 business days. Expedited options (UPS 2-Day and Next Day) are available at checkout.

Question 3

When will my order ship?

Accepted Answer

Orders placed before 2 PM CT on business days ship the same day once payment is confirmed. Orders placed over the weekend ship Monday.

Question 4

Do you ship to PO Boxes?

Accepted Answer

No. A physical street address is required for all orders.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Zelle, Cash App, and Venmo. After you place your order you'll get our payment handle and a unique order code to include with your payment.

Question 6

Why do I need to include an order code?

Accepted Answer

The order code lets us match your payment to your order. Without it we can't ship your package.

Question 7

When does my order ship after I pay?

Accepted Answer

As soon as we confirm your payment — usually within 1 business hour during operating hours.

Question 8

How do I track my order?

Accepted Answer

Your order code links to a status page with shipping updates. You can also sign in to your account to view order history.

Question 9

Can I return an order?

Accepted Answer

Returns are only accepted for shipping damage or manufacturing defects. Contact us within 7 days of delivery.

Question 10

Can I use a discount code?

Accepted Answer

Yes — enter promo codes in the cart before checkout.

Question 11

How do I contact you?

Accepted Answer

Email research@atorixlabs.com or use the form on our Contact page. We reply within one business day.

Question 12

What are your hours?

Accepted Answer

Monday–Friday, 9am–6pm PT.

Frequently asked questions

Shipping